Nov 2024 — Present
Budapest, HU · Remote
GenAI Lead
Ominimo, Inc.
Product
- —Designed multi-turn insurance chatbots with intent routing and escalation across Hungary, Netherlands, and Poland — ~30K monthly customer interactions, 70% end-to-end resolution, and 86% positive customer feedback.
- —Built LLM email automation with intent classification and data extraction from inbound emails, routing them into the local insurance IT system (Hungary).
- —Scaled email automation to the Netherlands, Poland, and Sweden via Gmail push (GCP Pub/Sub), processing ~20K emails/month at ~99% auto-processing and clearing an 8K manual backlog within 24 hours.
Platform
- —Built Ominimo GenAI Studio, a FastAPI platform generating production chatbot backends from templates — cut R&D from weeks to days per rollout and reduced time-to-live in new markets by ~40%.
- —Built a GenAI observability dashboard tracking real-time KPIs (automation rate, intent accuracy, escalation, response time) across markets.
Leadership
- —Mentor 3 junior engineers on chatbot and email automation rollouts, including code reviews for production GenAI services.
- —Deliver bi-weekly GenAI progress demos to Ominimo and Zurich leadership, translating technical milestones for senior stakeholders.